Privacy Policy

Last Updated: November 10, 2026

1. Introduction

Welcome to OKUNKAP. We respect your privacy and are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR), the German Federal Data Protection Act (BDSG), and other applicable European and German data protection laws.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, browse our products, place an order, or contact us.

By using our website, you acknowledge that you have read this Privacy Policy.

2. Data Controller

The controller responsible for processing your personal data is:

OKUNKAP

Address: Friedenstraße 17, 44139 Dortmund, Germany

Phone: +49 228 4333112

Email: assist@okunkap.store

For any questions regarding your personal data or this Privacy Policy, please contact us using the details above.

Note: The legally registered name of the responsible company should be inserted here if it differs from OKUNKAP.

3. Personal Data We Collect

We may collect and process the following categories of personal information:

3.1 Personal Identification Information

• Full name

• Billing address

• Shipping address

• Email address

• Telephone number

3.2 Order and Transaction Information

• Products purchased

• Order numbers

• Order history

• Payment status

• Billing and delivery details

We do not intend to store complete payment card details. Payment information is generally processed by the relevant payment service provider.

3.3 Technical Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address

• Browser type and version

• Operating system

• Device information

• Date and time of access

• Pages visited

• Referring website

3.4 Communication Information

When you contact us, we may collect your name, email address, telephone number, and the contents of your messages to respond to your inquiries.

4. How We Use Your Personal Data

We process your personal data for the following purposes:

• To process and fulfill customer orders.

• To arrange payment processing and delivery.

• To provide order confirmations and shipping notifications.

• To respond to customer inquiries and requests.

• To manage returns, refunds, and exchanges.

• To improve website performance and user experience.

• To prevent fraud and protect website security.

• To comply with applicable legal and tax obligations.

• To send marketing communications where legally permitted and where required consent has been obtained.

We only process personal data when we have an appropriate legal basis under applicable data protection laws.

5. Legal Basis for Processing

Under Article 6 GDPR, we rely on the following legal grounds:

• Contractual necessity (Article 6(1)(b)): Processing necessary to fulfill orders and provide requested services.

• Legal obligations (Article 6(1)(c)): Processing required to comply with tax, accounting, and other legal requirements.

• Legitimate interests (Article 6(1)(f)): Processing necessary for website security, fraud prevention, and the improvement of our services, provided these interests do not override your rights.

• Consent (Article 6(1)(a)): Processing based on your freely given consent, such as certain marketing activities and non-essential tracking technologies.

You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to ensure proper website functionality and improve your browsing experience.

Cookies may include:

Essential Cookies

These cookies are necessary for basic website functions, including shopping cart management, checkout processes, account login, and security features.

Functional Cookies

These cookies may remember your preferences and settings to provide a more convenient browsing experience.

Analytics Cookies

Where enabled, these cookies help us understand how visitors interact with our website so that we can improve its performance.

Marketing Cookies

Where enabled, these cookies may be used to display relevant advertisements and measure advertising effectiveness.

Under Section 25 of the German TDDDG and applicable GDPR requirements, non-essential cookies and similar technologies requiring consent will only be activated after you have provided valid consent.

You can manage or withdraw your cookie consent at any time through the cookie settings available on our website.

Disabling certain cookies may affect some website functions.

7. Sharing Your Personal Data

We may share your personal data with trusted third-party service providers when necessary to operate our online store and fulfill our contractual or legal obligations.

These providers may include:

• Payment Service Providers: To securely process payments and refunds.

• Shipping and Delivery Companies: To deliver purchased products and provide shipment tracking.

• Website Hosting Providers: To maintain and operate our website.

• IT and Security Providers: To protect our website and prevent unauthorized access.

• Professional Advisers: Such as accountants, auditors, and legal advisers where necessary.

• Public Authorities: Where disclosure is required by applicable law.

These service providers may only process personal data in accordance with applicable legal requirements and, where required, appropriate contractual arrangements.

We do not sell your personal data to third parties.

8. International Data Transfers

Your personal data is generally processed within the European Economic Area (EEA).

If personal data is transferred to a country outside the EEA, we will ensure that appropriate safeguards are implemented in accordance with GDPR requirements.

Such safeguards may include:

• An adequacy decision issued by the European Commission.

• Standard Contractual Clauses (SCCs).

• Additional technical and organizational safeguards where necessary.

9. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy or to comply with applicable legal obligations.

Different categories of information may be retained for different periods.

For example:

• Order and transaction records may be retained to comply with German tax and commercial record-keeping requirements.

• Customer service correspondence may be retained for as long as necessary to handle inquiries and potential legal claims.

• Account information may be retained while your account remains active, subject to applicable legal requirements.

• Cookie and consent records may be retained for the period necessary to demonstrate and manage your preferences.

When personal data is no longer required, it will be securely deleted or anonymized unless further retention is legally required.

10. Your Data Protection Rights

Under the GDPR, you have the following rights, subject to applicable legal conditions:

Right of Access

You may request confirmation of whether we process your personal data and obtain a copy of that information.

Right to Rectification

You may request correction of inaccurate or incomplete personal data.

Right to Erasure

You may request deletion of your personal data where the legal requirements are met.

Right to Restriction

You may request that we restrict the processing of your personal data in certain circumstances.

Right to Data Portability

You may request to receive personal data you provided to us in a structured, commonly used, and machine-readable format, where applicable.

Right to Object

You may object to certain types of personal data processing, particularly processing based on legitimate interests.

You have an unconditional right to object to the processing of your personal data for direct marketing purposes.

Right to Withdraw Consent

Where processing is based on your consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at:

Email: assist@okunkap.store

We will respond to your request within the time limits established by the GDPR.

11. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, disclosure, or destruction.

These measures may include:

• Secure website connections using SSL/TLS encryption.

• Access restrictions for personal information.

• Appropriate security measures for our website systems.

• Monitoring and maintenance of website security.

• Secure handling of customer and transaction information.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

12. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of external websites.

We encourage you to review the privacy policies of any third-party websites you visit.

13. Children’s Privacy

Our website is not intended to knowingly collect personal information from children in circumstances where such collection would violate applicable data protection laws.

If we become aware that personal information has been collected unlawfully from a child, we will take appropriate steps to address the situation.

14. Right to Lodge a Complaint

If you believe that our processing of your personal data violates applicable data protection laws, you have the right to lodge a complaint with a competent data protection supervisory authority.

In Germany, you may contact the data protection authority responsible for the relevant federal state or jurisdiction.

You may also contact the supervisory authority in the EU Member State where you reside, work, or where the alleged infringement occurred.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, or applicable legal requirements.

Any updates will be published on this page together with the revised date.

We encourage you to review this page periodically to stay informed about how we protect your personal data.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, please contact us:

OKUNKAP

Address: Friedenstraße 17, 44139 Dortmund, Germany

Phone: +49 228 4333112

Email: assist@okunkap.store

We appreciate your trust in OKUNKAP and are committed to respecting and protecting your privacy.